Bad service for first time customer

I ordered a home unlimited internet on 4june then was told to deposit R500 which i then did i was told that a technician will contact me no one did i phoned them back and the problem was escalated no one still phoned me a month has passed and i always had to phone them and everytime i was told that they are escalating the query i want my package to be installed in my home as i already paid but never got service and its more than a month