Bad Service for 12 months

Call ***

My Telkom Prepaid “Wire Wire” line is not working for over a year. I have been advised by Telkom that my line will never be restored due to cable theft in my residential area. I then went to Telkom store in Claremont who advised me that a Free Wireless phone with a sim card is available, and I opted for that since my parents who are Pensioners is alone at home during the day. They activated my new sim card but could not offer me a free phone, strange but true. I have been told that they out of stock. I am waiting since July 2017 for the phone. The store never came back to me with an update and can’t assist me. I called the call centre and spoke to Ayanda kumede who advised the store must give me the phone free of charge. The store referred me to the call centre. I then called the call centre again and spoke to Yandisa/Sandiswa who then referred me to the store. The same advice given by Ayanda Kumede. I am so sick and tired with Telkom who is taking me for a ride. Why can’t I just be given the free phone, it’s not my fault that I experienced an issue with cable theft. I am struggling to contact my parents who are Pensioners alone at home during the day, when I’m at work. What if there is an emergency at home and they can’t get hold of me of another family member?? I want to know when my query will be resolved, I really can’t wait another year on Telkom.

The servive is a complete disgrace.