BAD service, FALSE information and underhanded sales process

<p>Fiber sales executives arrive at your house 8pm after fiber was recently installed in our complex and firmly advise us that to get fiber you need a contract, we then sell our home and ask the buyers to take over the contract as they would need a contract as advised by the sales executive and suggested by Telkom Somerset mall.</p> <p>The new buyers phone Telkom only to be informed NO contract is needed and they can do a cheaper month to month, I then call call Telkom and inform them of the lies we had been told by the sales consultant. A call logged and i would receive feedback from the sales persons manager. Needless to say i received none.</p> <p>I then go to the branch, ask for the Fiber t Op be moved to Stellenbosch to be told there is NO fiber, the consultant goes through a process and tells me its all cancelled, suggested i return the modems, i call Telkom and they confirm but left me unsure, so i go back to Telkom and the consultant tells me its all cancelled and shakes my hand on the basis that there is no fiber in Stellenbosch....Great, i go back to return the modems and he checks the account he tells me is still active and will not accept the modems.</p> <p>1. I was **** and mislead by a door to door Telkom Sales consultant.</p> <p>2. I call Telkom and log a complaint to get NO response.</p> <p>3. I go in store and am further mislead by a consultant.</p> <p>4. Call Telkom again who confirm its all cancelled</p> <p>5. Go back in store to see its actually active</p> <p>6. Have new order numbers created to cancel the service as TELKOM can not provide a Fiber service in Stellenbosch at the said address.</p> <p>7. Return the modems accepted by the Telkom store to be called later to collect them again.</p> <p> </p> <p>We cancelled the account on the 28th of January and the phone discounted immediately, Fiber remained active and subsequently appearS still to be active.</p> <p>As a consumer we have really experienced the poorest service ever from Telkom, from Dishonest sales to a back office team that really don't know what they doing or give clients proper and professional advise and help.</p> <p>Feeling that i need Legal advise and need to log a call with the CPA</p> <p> </p>