Bad Service & false advertising

I signed up to have a debit order go off my account each month next thing I find that my ADSL services have been suspended yet the money was deducted from my account. Went to Telkom to enquire and was told that they have a cap amount of R1000 to deduct on debit order and should go pay the differnce of R622.36. Paid yesterday around 12pm at Pick n Pay as directed and called Telkom to find out today why my ADSL was not connected. Was advised that it takes 4 - 24 hours after payment to reconnect. Its been almost 48 hours and no ADSL. What is suprising the most is that I signed up for the R699 unlimited home contract to find myself paying more than double the amount.