Bad service /fail to deliver

I was due for an upgrade in August so i decide to go to Telkom to upgrade , everything was approved and i'm still waiting for the phones .<br> <br> The lady ( Admari Bredenham ) from Telkom was not helpful , she was rude did not want to be of assistance to me she just brushed of the matter and insisted that the whole of South African branches do not have phones , so my question is why are you still marketing people to sign contracts with you .I then had to call the help desk and still nobody could assist me , i was given the run around from one department to the other from one number to another. Is there somebody at Telkom who actually knows what they are doing , its nonsense that as i customer i need to struggle so much for a simple answer and somebody telling me where the phones are .<br> <br> Can Telkom shut down if there aren't any phones to give their clients