Bad Service

For the past four weeks, I have been complaining, lodging faults with Telkom. My wi-fi is not working and I have been in communication with Telkom after every two days. The problem is still not been solved and I am expected to pay for the month of February. I had cancelled my landline which has not been working for the past two years now, however, it affected the wi-fi and had asked for the re-installation. I was told that I have credit, for I have been paying all these months, recently, the person who assisted me yesterday told me that it's no longer there.

Please assist me with this, for there is no one who is willing to help. I was told three times that the problem with the TIN (***) has been solved, only to discover that it still closed.

my reference number is ***