Bad service

I subscribe to Fibre internet from Vumatel with Telkom as the ISP.

On Saturday 23/5/2020 around 10:00 my internet stopped working, i contacted Telkom several times and managed to speak to an agent on Sunday 24/5/2020 and logged a fault. On Monday 25 May i was called by an agent informing me that Vumatel has cancelled the service without me requesting the cancellation or any correspondence/explanation from Vumatel

I called the technical department from Telkom on 26 May .and was told the re activation was in process. An email was sent to the Activations department. I still have no internet and must rely on mobile data although my Telkom account is up to date.I work from home thus i need a stable connection. I have only received the automated response and no further feedback from Telkom, it seems to me service delivery and customer care is not high on Telkom and Vumatel's list.