Bad Service

I'm writing this very angry and so disappointed. My lines were suspended I went to pay what I owe on Saturday. Called Telkom customer care yesterday morning I 1st spoke to Oratile who transferred me to Katlego Matlala that was around 9am. He told me he has escalated for my lines to be opened and was so unprofessional. I waited nothing happened, called again around 16:37 spoke to Zonke who refused to give me her surname said their system is down must call after 2 hours. I called back again at 18:46 spoke to Nonhlanhla who advised me that nothing was escalated on my account she will escalate. I woke up today the lines are still suspended called again spoke to Andiswa Dlamini who told me again their systems are down must call back in hours Where on earth do I get the time to be always calling Telkom I paid what was due to them why are they not opening my lines without me even calling them as they know how to suspend them without calling me