Bad service experience

It is basically impossible to give Telkom Online a good review. I have app**** for a contract on the 14 December 2022, which I have been approved for. Yet 15 days later, I'm being told the warehouse is closed and they don't have stock? Endless calls to the call center are just a waste of time. No manager is ever available, sending an email is just as useless, the email always comes back as undelivered. Whenever you speak to a consultant, they always sent escalation emails, but nothing ever gets done. This experience with Telkom makes me second guess my decision to go with Telkom