Bad service experience

<p>I bought a mobile phone from Telkom on 18/05/17 from Waterfront Bloemfontein store in the afternoon. The next day which is Friday the phone had problems as well as Saturday. It was getting hot in my pocket & drained the battery very fast witohut being used. On Monday 22/05/17 I took the phone back to the store & I waited almost 2 hours for the branch manager, only to be told that the phone will be sent in to Pretoria for OBF which could take anything to 21 days. I had everything with me & I gave it back with the phone & the agent told me that they will only take the phone as I must keep the rest with me. The very next day I got a call form the agent asking me to bring back all other items. On same day the 23/05/17 I took everything back hoping for a solution, only to find outh that the phone was still in the store. I asked the manager & she said they could not send it without all other accesories & the box, also their sytem to book the phone was offline since yesterday. I was very unhappy the manager said there was nothing she could do. I then looked for the CEO's & executive contact details in order to communicate my grief.</p>