Bad Service Ever

I made a manual payment to Telkom for my mobile phone on the 1st of November and my services continue as normal then 1st of December I made a payment manually again but today on the 20th December my number was suspended and i call the customer care number a lady by the name of Thandeka promised to assist me to reconnect my service by the end of business day and my phone is still not working, they told me that there is no one to assist me I should bare in mind that it is festive season so the managers are not available but in the same season they managed to suspend my line while i dont owe them. Telkom really know how to inconveniance people now i have to use another network for my business where as i thought i have a network that i can depend on at anytime. I loose my client while they have my money. I am very dissapointed with them.