BAD SERVICE EVER

I took out a contract with Telkom and received the worst service ever, then I phoned them to report the matter and I was given a bad attitude. I decided to terminate my contract with them as it was only a day after I have received the device, a guy in the call center took my details and told me they will fetch the device in a day or two, after a day a made a follow up and they told me I need to fill in a form which was not mentioned to me when I called the previous day, I then gave them, the team leader Kuben Governer and the agent my email to email me the form and they promised to send it within 15min, but it three days passed and when I made a follow up I was told that the email is incorrectly, o one bothered to call me and ask for the correct email, I phoned on Monday and spoke to Ayanda who emailed me the form, I completed it and send it back to her but she never bothered to tell me that she has received the form, all I want is this device to be collected from me, I don't owe you guys anything and you are the one's who owe me. your company has the bad service ever I will never advice anyone to purchase anything with you guys. Note here I will not be responsible for any charges