BAD SERVICE - erratic report on data usage not resolved affecting usage and billing

On the 05/09/2017, I lodged a complaint that my 100gig LTE package was exhausted, I advised that this cannot be the case as we had actually not been on the net that much over the 5days. The consultant proceeded that issues on the client end, i.e; miss-use or possible hack to the local router is not Telkom's issue, I advised that I run a business from home and recently reset the settings to the router so this could not be the case?

I then proceeded to purchase another 20gig, to continue my business process and asked the consultant "Busi" to escalate my issue as I would like the matter to be resolved. At this point I reset the router again with a new wifi password.

I connected via email requesting a follow on to the issue on the 13/09/2017, advising Busi that the 20gig that was loaded exhausted within 3days? stating that there is certainly a system issue at fault here that needed to be looked into.

It is now the 21st September and I still have yet to receive a resolution to this issue, which is not a client end fault...

Being in the ICT industry for +10 years, it's sad to see clients being treated with poor service with an expectation to continue paying for the service.

I WOULD APPRECIATE A RESPONSE TELKOM