Bad service

I had upgraded my contract and requested to keep my number ,I was advised by the agent it was done. When I got home I had a new number and I called the agent about it and only then did he advise it will take 24 to 48hrs to activate. A bit disappointed but I waited patiently, it has now been almost a week and after I called the customer service line I was advised that the request was submitted to the incorrect department and that I should wait a further 72hrs. Nobody can get hold of me and I had app**** for jobs on I have no option but to go to the store and return the phone and have this contract canceled.

The service I have received is disappointing and has caused me so so much of inconvenience.

I will never advise anyone to use telkom.