BAD SERVICE

Goo day

Me and my friend Steven we bought two phones on 06/07/2020 and the first deduction was 08/07/2020 till today we never received those phones..My order number is ***A --HUAWEI P40 and P30 lite ....WHAT IS WRONG WITH TELKOM MOBILE EVEN 10123 NUMBER IS NOT BEING ANSWERED >>><<<THIS IS ANNOYING NOW /CAN SOMEONE DEAL WITH THIS PLEASE ....***