Bad Service

I am so disgusted with the service I have received with Telkom, the automated voice call is so not user friendly at all. i made a payment to Telkom R1819.81 on the 14th of March 2025. Telkom is still sending me SMS to pay that amount which It Includes the amount for this month and i hope they will not debit my account at all. the payment made is for February and March 2025. spoke to an gent who gave me debtors number *** which does not exist. the agents do not want to say their names loudly so we can hear them clearly.

I ask that my account be updated accordingly before the 25th of March 2025 because i don't understand why am I receiving SMS's to say i need to pay the above amount when its done already. I paid vis telkom Payfast which i made sure to make it immediate payment - Ref number 140325EEY6095 R1819.81.

even the stores at the malls cant help at all which i don't understand why does can't they help. can my account be sorted out as soon as possible before the 25th of March, if my account is going to be debited I will reverse the amount all of it. no money is suppose to go off this month because the above amount Includes the amount for March. debit order must go off In April 25th of April 2025 as per normal.

Regards,