Bad service

Telkom has treated me so unfairly. I bought a phone with them in 2019 24months later they made it impossible to cancel the contract. Kept making me pay for month to month when I had called to to cancel my contract with them. The call center people say they can't cancel for me I must cancel online. I go online and it says I don't have an account with telkom. Making it impossible to cancel. The last time I called for assistance the lady pretended to be trying to help me but then ended the call while I was on the call with her and didn't call back.

I was also paying for 2 numbers one of which I didn't even know. When I told her that I didn't know the number she said I must still pay for it until the contract is canceled. I then started reversing the debit orders hoping they would cancel "my contract" but they didn't instead when I called I was told that they would report my name and account to credit bureau. I asked fir reference for the call but I was not given. I asked to speak to someone who could help and I was hung up on.

I hate telkom with all my heart. Taking the contract was so easy by they are basically refusing to cancel it even though the 24months have long ended.