BAD SERVICE DURING OFFER MADE BY TELKOM

I have been with Telkom for over 30 years. Telkom contacts me asking whether I would be interested to upgrade to a 10Meg line. I was reluctant as it took in excess of two years for Telkom to sort out my 2meg and then my 4 Meg lines. It was a genius of a technician that visited my premises one day and said he will fix and he did. The lady on the phone asked whether I wanted a two year contract special. Thank goodness I said no. I took month to month. she confirmed there would be no break in service. Well, thanks to Telkom on 29 January 2019 I get home to red light on my router and no IDS connection. I contacted 10210 and they said my password is old but their system is hanging, they'll get back to me. I am still waiting.I phone on the morning 30 January 2019 to here the exchange in my area was dout of order the previous night but is up and running now. I was not at the router at that time. I went home at noon, well the router even after trying to set up again had the red light. Again 10210 was contacted, password hanging, 10213 was contacted told to contact the technicians at 10210, 3, 1. They said there was an error on my TIN ********** and I should contact 10213. Well to my total disgust it was confirmed that the error was caused by a "BULL" entry meaning I was under a credit evaluation which could take 24 to 48 hours. Really Telkom??? I am presently on a 24 Month contract ending in a few months time, I requested month to month, never been in arrears. Once again Telkom has let me down. Its only the fact that I have family in Cape Town that I contact regularly and the IDS system that I still keep Telkom. To let you know I am sourcing another provider because you have let me after YOU offered me an upgrade which I wish I had never taken. When will my service be up again, my ADSL, IDS and email in not functioning and its month end. I require the service by 18:00 on 31 January 2019. I wonder if this report will make a difference to Telkom.