BAD SERVICE-DISSAPOINTED

Took my Samsung for repairs Tablet for repairs to the Telkom store in Centurion The Reds Mall, because it wouldn't charge.<br> <br> The Tablet was in GOOD condition, the consultant booked the tablet in and filled in forms where it was indicated that' the Tablet was in good condition at the time .<br> <br> After a week I received an SMS notifying me that they are quoting me for R2800.00 because my contract is out of warranty which at the time it wasn't.<br> <br> I called them and advised them that the contract is still under warranty, they advised me that the Tablet appears to have been dropped and the LCD was damaged, I was surprised and declined the quote and told them to bring back the Tablet , and I was told to pay R188.00 for handling fee.<br> <br> After a week I received an sms advising me that the Tablet was ready for collection at the Store, to my surprise when the tablet was handed to me the screen was CRACKED and that was not the condition I handed it in, The consultant could still remember me and He also shocked , cause that's now how it was.<br> <br> He booked the Tablet again and filling in forms again, i still received the same SMS again quoting me. <br> how can that be?? clearly someone dropped<br> <br>