Bad Service Delivery from Telkom

My Telkom line has not been working since 30 December 2017. Logged a call with Telkom on the 02nd January 2018. REF ********** 3 escalation REF ********** . After many follow ups, the line was only repaired on the 01st Feb 2018. I have app**** for the UNLIMITEDhome 4Mbps contract. Got an sms on the 11 January confirming the contract and was told that someone will call me in 14 days. To date no calls and I have tried over 4 times calling 10213 for feedback. Wasted almost 45 minutes on my cell. New sales will answer the call within 10 seconds. Follow up on new sales you can hold on probably for hours. When is Telkom going to up their service delivery. How many have had the same experience and had your ADSL line down for weeks or even months