Bad service delivery: Fault reports not attended t

I noticed a while back that my internet was off. I received SMS from Telkom 4 days afterwards saying that my account was in arrears an decided to phone them. It turned out that my account WAS paid up and that my internet was not susspended due to an over due account. The lady did however inform me that their is a problem with my line and that a technician will sort it out. She gave me a ref number:817cnk141215. This was on the 14th and I am still waiting. A lack of communication proofs that client satisfaction is not on top of there list.