Bad service delivery by Telkom
I have had two appointments for a technician to come and install my ADSL line order number ********** 30 but on both occasions the technician never showed up and there is no reason for the no show. After the first no show i called and escalated matter but it seemed the next person to which the matter was escalated to is also not bothered by the poor service delivery
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Replies (6)'s updateReviewer Update
13 Feb 2018, 14:06Had another no show for the installation scheduled for today despite Telkom sending me a message and a confirmation that they had dispatched a technician. Got a missed call from the technician with number ********** 165 and i asked him when he is coming and he says he had send back the order because. Very bad service from Telkom
's update13 Feb 2018, 14:06
Reviewer Update
Had another no show for the installation scheduled for today despite Telkom sending me a message and a confirmation that they had dispatched a technician. Got a missed call from the technician with number ********** 165 and i asked him when he is coming and he says he had send back the order because. Very bad service from Telkom
's updateReviewer Update
28 Feb 2018, 11:34A technician came today 28/02/2018 and left without doing anything he says the cable from the main line is broken. This is very frustrating
's update28 Feb 2018, 11:34
Reviewer Update
A technician came today 28/02/2018 and left without doing anything he says the cable from the main line is broken. This is very frustrating
's updateReviewer Update
01 Mar 2018, 14:52A technician was attending to my issue today 1 March 2018 and the feedback is that my number is not on the exchange and the exchange is blocked for adding numbers. We definitely need better service from Telkom. I surely now dont know when Telkom will give me service
's update01 Mar 2018, 14:52
Reviewer Update
A technician was attending to my issue today 1 March 2018 and the feedback is that my number is not on the exchange and the exchange is blocked for adding numbers. We definitely need better service from Telkom. I surely now dont know when Telkom will give me service
's updateReviewer Update
02 Mar 2018, 08:30How many technician dispatches does it take to install an ADSL line. There has been 4 dispatches of technicians so far for order ********** 30 and still it remains not installed
Timeline of Technician dispatches
17 January 2018 – Technician was dispatched but never came
25 January 2018 – Technician was dispatched but could not fix the problem. Said there was a wiring fault in Complex
28 February 2018 - Technician was dispatched but could not fix the problem said there was no connection for the line
1 March 2018 – Technician was dispatched and could not fix the problem they said they could not add the line and adding of a line is blocked on the exchange
This is honestly becoming very frustrating
regards
's update02 Mar 2018, 08:30
Reviewer Update
How many technician dispatches does it take to install an ADSL line. There has been 4 dispatches of technicians so far for order ********** 30 and still it remains not installed
Timeline of Technician dispatches
17 January 2018 – Technician was dispatched but never came
25 January 2018 – Technician was dispatched but could not fix the problem. Said there was a wiring fault in Complex
28 February 2018 - Technician was dispatched but could not fix the problem said there was no connection for the line
1 March 2018 – Technician was dispatched and could not fix the problem they said they could not add the line and adding of a line is blocked on the exchange
This is honestly becoming very frustrating
regards
's updateReviewer Update
07 Mar 2018, 10:12Technician schedule to come on the 5th of March was a no show. I think based on my experience Telkom is the worst service provider
's update07 Mar 2018, 10:12
Reviewer Update
Technician schedule to come on the 5th of March was a no show. I think based on my experience Telkom is the worst service provider
's updateReviewer Update
07 Mar 2018, 10:34Timeline of Technician dispatches
17 January 2018 – Technician was dispatched but never came
25 January 2018 – Technician was dispatched but could not fix the problem. Said there was a wiring fault in Complex
28 February 2018 - Technician was dispatched but could not fix the problem said there was no connection for the line
1 March 2018 – Technician was dispatched and could not fix the problem they said they could not add the line and adding of a line is blocked on the exchange
5 March 2018 - Technician did not show up
's update07 Mar 2018, 10:34
Reviewer Update
Timeline of Technician dispatches
17 January 2018 – Technician was dispatched but never came
25 January 2018 – Technician was dispatched but could not fix the problem. Said there was a wiring fault in Complex
28 February 2018 - Technician was dispatched but could not fix the problem said there was no connection for the line
1 March 2018 – Technician was dispatched and could not fix the problem they said they could not add the line and adding of a line is blocked on the exchange
5 March 2018 - Technician did not show up