Bad service delivery by branch manager refuse to accept valid reasons from client

On Monday 22 July collect a new wifi phone from Telkom Somerset Mall.All credits to the guys help me and gave me the sealed phone in the box and without open package I left for home.The evening when assemble the one and put it on the screen shows a black side at the bottom I keep on charge it with the idea it will maybe be display 100% the next morning.This does not happen ,I dismantle the phone and pack it back in the box. Today was the only chance to get back at the Telkom office and when approach the consultant she cannot help and refer me to the manager of the store.Explain my story and she does not even listen proper to what I said keep on repeating it is my fault the phone was damaged by me maybe I let it fall on the ground.I ask her to investigate the phone and she will she no scratches or mark what she refuse to blaming me without offer me a solution and went back to the back office.The white lady in front felt bad and try to calm me down and try to help me with the phone. I offer to buy rather a new one of R 815,00 as to wait 21 days for a company to assess the phone.Because this was purely a OUT OF BOX failure and the manager refuse to accept the phone back into her store under the OBF code. I request the so called broken phone back while a rather bought other one and sorted this problem myself.This does not worry the manager she turn her back and walk in. Great thanks to the that white lady help me in a very calm me book in the phone for assessment and because I need the phone very urgently for my wife struggling with the cellphones ring to soft a was force to bought a new phone on my credit card. The sad part if the manager do her job proper she will clearly observe the problem.When opening the same phone I bought in the sealed pack the phones is pack wrongfully in the box with the face upwards and the aerial with the steel nut lying on top of the face of the phone.I show the lady help me what can be the possible problem .This if the phone is handling to hard during dispatch or while packing in the factory damage can occur to the phones and if not open in branch in front of client the problem will put directly before your door no matter what.

My question if this was someone else will the manager treat him or her in the same manner or did she dont care about her costumers of color or are we not that important than or other brothers and sisters.

I am really not happy I was labelled in that branches is a lair while I keep on explaining what happens and if the managers was a other race she will definitely investigate before jump to conclusion. Today I am R 815 poorer due one manager whom cover her position and not worry about her clients and their well being. The money can be used for something else more needed