Bad Service delivery and now compassion for curtomers.

I was called by Vumatel to change my ADSL to Fibre. My pakage that was offered to me was a 20/20 for the same price that I am paying now. So this bloke from Blitz installation came one morning 5:30 and installed the hard ware and I was now to wait for Telkom to activate the Line. So this Line was activated on the 30th of October and I received my router. When I phoned Telkom to hear when a teci is coming out to do the intallation I was told to do it myself. So I did the installation and I configured the router but now for a 20 meg line I only get 9.8, 9.9, 10.4 meg and tthat is what I fot on my 10meg ADSL line. My problem is that Telkom does not warry about customers. They give you something that you do not want. I doesn't matter if it is working correctly or not you have internet and thats, that. If Telkom is not going to solve this problem I will cancel my internet with them. I did not brake contract, they did.