Bad service delivery

Good day<br> <br> My friend of 65 lives on her own and has been without her phone/internet line for 2 weeks. After Telkom promised to come out and look at the problem, nobody pitched. Still waiting for someone to show that they care, but when it comes to paying the bill they don't give you a discount for the time you were unable to use their services that you paying for. Getting thru to them on their 10210 number is almost impossible. Have to listen to the same tune and a irritating voice telling you \due to a high volume of calls...\"wonder why they having a high volume of calls to their technical lines....is it maybe because of their bad service delivery?<br> <br> "