BAD SERVICE DELIVERY

Hi. My wife and I went to your Gateway store in November 2015 to take out a new cell phone contract. My wife had provided all the paperwork which was required but the the store did not have stock of the Samsung A7. The consultant advised us that they might receive stock in 3 days. We then queried it in a weeks time and still no stock. We queried again at the end of December 2015 and same response. We then queried every week thereafter and still no stock. We then went last week Saturday and an Indian gentlemen had advised us there are no stock still. My wife then said she want to change from a Samsung A7 to Huawei P8. He then advised that she must follow the queue and someone will assist her. We sat there for over an hour and when we get to the counter a black woman says I'm going out and she leaves. Then someone else assists us and then this idiot says sorry mam, we need all your paperwork again as they cannot find it and we needed to provide the consultant's name who assisted us in November. We got so fed up, we left. I took my wife to your Ballito store and the service was excellent. My wife got her phone within 30 min. Staff at your Gateway store need to be trained again.