BAD SERVICE DELIVERY

I have been trying to get a line installed in my new apartment. When i initially phoned the call center (34 minute call) i was told it would take 7-21 days to get the line installed but that i had to pay the R700 deposit before anything would happen.<br> <br> I immediately went and paid. Yesterday (14 days later) i received an sms to say i must pay the deposit. After another 25 minute phone call i was told that yes i had paid. No apology for the error was received.<br> <br> Today i receievd a voicemail saying that they tried to call but i didnt answer and that i must call the call centre. I had zero missed calls on my phone and had been on my phone all morning. I then phoned them after my lectures (another 14 minutes) i was scheduled to have the line installed on the 9th of february 28 DAYS after i paid my deposit. The lady in the call center was overall rude and not willing to help with my queries at all.<br> <br> I hope that another landline service provider can come along and challenge Telkom so that they can improve their quality of serivice and finally deliver on what they promise. <br>