Bad service delivery

I made a payment arrangement with Telkom Mobile last motnth, and this will be the first month that I will be late with my payment. So I made an arrangement to pay my bill with EFT so that I can keep my line open, I have made two payments to my account when I received an sms from them saying that my service has been interrupted, I called them and asked what was going on, I was told that my lines were suspended, and even when I made a payment arrangement and had paid two payments already, every call centre agent told me a different story, I spoke to them and asked them how to resolve this quickly, so I was told to make the payment directly into their Absa account and sent me another sms with the banking details and a ref number. so I made the payment on friday the 21st of October, after that I have made numerous calls to them to sort out this problem, every agent is giving me a different story, \it will take 48 hours to unsuspend your line"";\""it will take 72 hours for the line to be unsuspended\"" "