Bad Service Delivery

I ordered my LTE on the 21st of October, the money to confirm my debit order details was debited on the 23rd of October from where I got an sms to say that they will deliver my router and sim card within the next 3 - 5 working days.<br> <br> On the 1st of October I phoned and was on hold for 50'something minutes before I got through to an agent. The agent advised that there was a backlog with the order and the order will be placed immediately. When I didn't receive any order confirmations on Friday the 2nd I phoned again and got exactly the same answer as with the previous call also with a on hold time of about 50'something minutes.<br> <br> Today I still have not received anything in terms of order number or delivery confirmation. I phoned AGAIN and was in queue for another 47 minutes. The agent answered and I told her my story. She took my ID and put me back on hold for another 5 minutes. Coming back to me with the answer that my order has been placed over the weekend but she cannot give me my order number or any other details with regards to my order. Total call time just for today was 57 minutes.<br> <br> I don't know what to do anymore just to get my LTE!!!