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fd123 test

1 reviews | Active since Dec 2011

19 Feb 2018, 00:17

Bad service delivery

I put in an Adsl on 15 January 2018. Since thhe 8th February 2018 no assistance and no help until I escalated 3 times. Again. On Wednesday 14 February 2018 my line is down. It seems that the contractors are doing this on purpose to keep their jobs. They seem to cutting the lines so that we must log a call so they can come out fix the problem and say it’s resolved. Less than 2 weeks we back to square one logging a call because the lines are cut again. This is going on with everyone in my neighborhood

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Replies (2)
Telkom
Telkom's reply18 Mar 2018, 12:31
Official

HI isis786

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We do apologize for the delay. Please confirm the status of the connection at present.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

ft
fd123 test's update18 Mar 2018, 13:45
Reviewer Update
The system is now up due to me going to the RedsMall branch and told that this was not their problem. I had to call 10210 to resolve my issue. I told them I was calling them every day with no help and if you ask for a supervisor there is none available almost every day. They don’t return calls either. At the Reds mall the supervisor called the supervisor who looks after my area. I wrote his name down and googled his number and called him 3 days in a row and smsing him. Finally got sorted out because of perseverance. Should we beg Telkom to gove us service?