Bad Service Delivery

I have a Fibre line and Internet access with Telkom and I ran out of Data a week ago and when I phoned them to Top Up my data they said I had to do it online as their systems where down. I then did it on the Telkom Internet site and paid for it with my Credit Card and the payment when off my bank account but to date I have not received my Top Up. I have phoned and phoned and no one can help. I have logged three faults and still no feedback. Shocking service and my children cant play PlayStation games and it is Holidays.