Bad service/Data depleted prematurely
<p>You guys are absolutely useless!! According to your system we used up 19gig of data in 14min! Only our phones were connected and we were not even downloading anything! And how is it even possible for someone to download 19gig of data in 14min! We have been to the store and we have called the center a number if times but no one can help us! The call centre is completely useless you can hear everyone chatting to eachother in the back round and every one just put us on hold!!! This has happened since December that our Internet has been used up in such a short period of time and we are not big Downloaders. We have a 30gig Contract but we have never received the full 30. This is completely unacceptable and there is no one to take this further with so what are we ment to do? ? I will never open up another contract! This is as good as *****ing! Data usage on our apps show that we have only used 13GB in the last 30 days (THAT IS FROM 18 FEB TO DATE) so how is it possible that our 30GB could be used up?????</p>
All I got was an email with my data usage which is of no help at all! In fact it just confirms that I have not used near 30GB!
The usage per our celephones (my fiance and I) combined is 7.74GB (this includes the 1GB each of us receive each month on our mobile contracts and additional once off bundles purchased AND this is from 1 March to date but our 30GB data ran out on the 17th of March already) and per our computer it shows 15.34GB for the last 30 days (this includes the month of February!).
I have even added up the data usage under the downloads section of our computer which only adds up to about 5GB. This just does not make any sense.
Can you please send me details of which devices were connected during the data usages or start a proper investigation into this matter and stop with the automated replies as they are seriously frustrating!
All I got was an email with my data usage which is of no help at all! In fact it just confirms that I have not used near 30GB!
The usage per our celephones (my fiance and I) combined is 7.74GB (this includes the 1GB each of us receive each month on our mobile contracts and additional once off bundles purchased AND this is from 1 March to date but our 30GB data ran out on the 17th of March already) and per our computer it shows 15.34GB for the last 30 days (this includes the month of February!).
I have even added up the data usage under the downloads section of our computer which only adds up to about 5GB. This just does not make any sense.
Can you please send me details of which devices were connected during the data usages or start a proper investigation into this matter and stop with the automated replies as they are seriously frustrating!