Bad service

Telkom deducted more money in my account they deduct R962.68 instead of R759, then after 4 days switch off my line, when I go to the branch they told me I must wait for 14 days after a long fight with them, then they said they will open it after 5 days so I must stay 5 days without a line after they deducted extra money in my account what a service.