Bad Service.

Dear Telkom, In November I called in even though now it's a struggle to get hold of your customer care. I have a contract which I renewed in August. Mid November I requested for my debit order date to be changed from the 20th of every month to the last day of the month however I was given the option of the 1st day of every month. This changes were not made as I see this morning and there wasn't sufficient funds to cover the bill as I did not transfer the money into the main account. Now my account is in a minus and I am going to be charged R205 by my bank for item paid no funds. Maybe you guys have an option cancelling this contract because your customer care is a mission, your online self help is complicated as well. The Debit order is R706.79, I will not reverse it however I need this matter sorted out and the R205 charge from FNB paid. I have a Premier Cheque account.