Bad service

I paid telkom twice on November and I also paid in December but my payment was not allocated I spoke to more than 2 people asking me to send my bank statement saying it will be allocated but nothing is happening and they keep on dabiting the amount that I already paid telkom employees they have bad service ever especially the 3rd one that I communicated with I don't have his name but they can able to trace the phone calls that I made, Name Tintswalo Baloyi