BAD SERVICE - CUSTOMER CARE AND ASSISTANCE

This is to report the very bad service that i have been receiving from Telkom. In November 2019, the necessary documentation has been submitted to transfer the lines inclusive of WiFi to new premises which is located opposite the road. Calls were logged via the electronic system as well to obtain a reference number and it was responded to indicating that a technician will be coming out 27 February 2020, to date nothing has happened. Following up with the calls, led to no positive outcome. As a Provincial Department, this is ridiculous as we are unable to render the services to the public. The worst part is that monthly the accounts are paid but this is the service received or NON SERVICE received.