MS
Mark S

1 reviews | Active since May 2016

24 May 2016, 06:24

Bad service continues - There are other options

<p>My email to Telkom reads as follows:</p> <p>Please find attached proof of payment for 021 ********.</p> <p> My line has been suspended due to none payment which is fact was an incorrect allocation. You customer services (not that Telkom has any idea what that is) representative says it will take up to 7 days to reconnect my line.</p> <p> If this take more than 48 hours for you to sort out you can cancel my service as I am done dealing with a provider that is useless and treats its customers as if they have no other options available to them. This all came about in the first instance as Telkom took a month to repair a faulty, yet another indication of your sterling service. So you need to wake up, the days of your monopoly is gone and if you want my business then you will need to make an effort to offer me some level of service.</p>

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Replies (1)
Telkom
Telkom's reply25 May 2016, 10:18
Official

Good day mark-smith

Thank you for making contact with us. Please provide your contact number and affected telephone number to *** for our team to assist.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.