Bad Service Continues

I Cancelled my Voice Contract in store on the 15/09/2017. I then received emails saying my line has been successfully cancelled and moved to prepaid. I called the call center on 20/09/2017 at 2.50pm and spoke to Mbali, which confirmed my last debit order will be the end of September for the cancelled line. The 06/10/2017, I called again and spoke to Akhona Mosoang which told me the contract was cancelled and that was my last bill. I then received my monthly statement this month and saw I'm being billed again this month for the line. I again called the call center on 09/10/2017 at 12.30pm and spoke to Brandon Mvune, which then told me the line was not cancelled, and that’s the reason I’m still being billed. Brandon then advised me he will escalate to his supervisor immediately, and if I don’t get a response from him by Friday(13/09/2017) I should send him an email to ask for feedback(which I did on Friday). I am still awaiting feedback and someone to tell me your line is CANCELLED and MOVED TO PREPAID. This is the same thing that happened to me earlier this year with a cancelled line, and that’s the reason I’m cancelling all my business with Telkom. Your Service is poor in back office and your Staff is poorly trained.