bad service - complaints (invoice)
<p>i have an invoice with data charges that no one in #TelkomSA currently can explain. i've tried three times, in vain, to get this issue resolved.</p> <p>- the times stated on the invoice are ridiculous, for both my cell phones lines, especially given the one line is used by a 6 year old. and yes there may be an explanation for this (maybe somes apps running in the background) but they can't explain this.</p> <p>-i have a cap on these lines which i'm supposed to have exceeded, which if i reach the lines aught to be closed and i have no access to the internet. but i was able to use both lines, even after this cap was exhausted with both lines (this according to their invoice)</p> <p>- i know with cer*****y that in the last three or so days of that month i could not access the internet with either lines, therefore i was using my other phone as a hot spot. but according to the invoice i was able to access internet through both phones.</p> <p>- i called the #TelkomSA billing department three times, first a lady calls me and i tell her i don't have the invoice at hand and therefore it would not be ideal to have a conversation. i ask her to call me later and she decides to close the call.</p> <p>- i call again and get assisted by one lady, named Amanda, the line get cut off and she does not get back to me. i call again and get assisted by another lady called Rosewell, whom i explained my confusion with. she also admitted to be confused and referred the matter to the #TelkomSA technical department. i'm given a new reference number since the previous call was closed.</p> <p>-today i get an email stating that the call was resolved. alarmed at how the call was resolved without anyone contacting me, and what the resolution was, i call #TelkomSA again. now i get to talk to a very rude and condensceding guys called PHILANE. he told me that i can see the invoice written in black an white stating that i used the data. and that there was nothing they can do further. and that if i don't pay the invoice as is, they will suspend the lines.</p> <p>-thing is i don't really have a problem paying for the data i used, but that which is on that invoice i need an explanation for, cos, there is no way i or my 6 year old were on the internet at such ridiculous times.</p>