Bad service

Once again unhappy customer for bad service from Telkom. I bought 60GB of data that last for 61 days on line *** this morning to connect to the internet as usual. I restarted the router as usual. The data is still not kicking in because I get a notice stating that "I AM OUT OF BUNDLE" which is not true. I call the call center, nobody could help me .I lost 2 and half hrs of productivity due to this. I then had to purchase another data on a different Telkom prepaid sim card for R99.00 for 1GB, over expenditure. I am afraid the 1GB will be depleted soon and I will have no internet access again. Fault is raise via the call center and the reference number is ***6. Can someone please look into this to fix. Once fixed I want Telkom to reimburse me for service not rendered, over expenditure and loss of production. I want 10GB data ( All NET). Not a demand, its a request. Its not my fault, even though its never my fault but I think this time its gone too far.