Bad service cause billing penalties no feedback from managers

On 20 Oct i called in to inform that no d/o for 1 nov wong go off as j changed bank accounts and will be making a manual payment and km aware of the d/o penalty fee. I spoke to Thulebona Handsome Nene was was very polite. He suggested i change my d/o date to the 15h that way i can do eft every month on 27th when u get paid and the d/o on the 15th wont go off. He also offered to logg a case to reverse thr d/o penalty fee because i called in to inform them d/0 wont go off.

On the 13 Nov i checked my accoung on the telkom app and saw that a d/o will go off on he 15th Nov. I was confused as Thulebona told me the next payment will be 15 dec as u made cash payment before 15 nov....he never tol me j had to make two payments. I spoke Vuyinwa Mbele who explained everythjngband informedvthhat no case was logged to reverse any charges either! I then requested that a casr be opened and 1) the call of thr 20th must be listened too 2) i want Thulsbona Habdsome Nene and his manager Sihle Mlambo to call me regarding the matter 3) as Thulebona saud the fee of 1 nov will be reversed i insist on that and due to his incorrect ibformaton givdn the d/o of 15 nov will also return as i only get paid on the 27th i want that fee also reversed. CASE NO. ********** 7 logged.

2 Dec i called to follow up on case ********** 7 and it has not yet been resolved. I wanted to logg a complaint as no one is calling me as requested. I spoke to Rethibelr Mohoto who assured me ahe will get her manager to follow up on my casr and listen to the calls and call me. She event gave me her direct email that i can use to follow up. I have emailed her twice requesting feedback abf no response.

17 Dec i calked in and spoke to Veronica Maphanyv. R999 was deducted from by account abd i was quering this as when i called 2 dec i was told R645.44 will be deducted. I was informed that it the penalty charges that was deducted. I then explained AGAIN and requeated feedback on case no. ********** 7 and was SHOCKINLY informed the case is closed. No feedback what so ever was gived to me...no manager has called me back as requested almost 2 months ago!!! I requested a new case be logged with all the above info as per the previouse case for fees to be reversed and i Want management to listen to the call and call me back and i want Thulebona to call me as i want him to explain why he said what he said and messed my whole acvoung up. Listen to the calm as i even told him at the end of the call that i will hold him to the info he has given! CASE NO. **********

TELKOM IS GREAT WHERE CHEAP DATA IS CONCERNED BUT PATHETIC REGARDING CUSTOMER SERVICE AND TREATING CUSTOMERS FAIRLY. THEY DO NOT KNOW THE MEANING! NO FEEDBACK GIVEN ON CASED LOGGED! MANAGEMENT DONT CALL YOU BACK! CALL CENTRE STAFFED NEED TRAINING AS TO HOW TP DEAL WITH CLIENTS...NOT ALL BUT MOST OF THEM.