Bad service ,cant fix Adsl Buisness Line Problems

<p>Trying to move to another ISP this has been frustrating on its own we keep sending emails with the cancelation form and than we just get told that the email address is wrong and that we must send it to another one and than with another document that we had no idea about not once did thei tell us what email me must send these documents to and not once were we told what documents are needed ... the cancelation proscess should of been about a month we have been stugling for about a month and have to wait another before it is done in that time we we are strugling with constant internet problems like the line droping internet or Jitter/noise on the line so badly that you cant even load a video properly or use VOIP cause no one can hear you talk or when you talk you are so laggy that thei cannot make out what you are saying and this is from a Telkom buisness line that is 10Mbs but we rarely get 4mbs and if we realy are lucky that the line only drops about 4-6 times in a hour this has been going on for aproximitly 6 months to a year now and 3 times now in a row we log a fault and thei just close it and say its fixed meanwhile its not ... we do a speed test it gets abouts 4mbs and in the time we do the test it reaches 0mbs about 3-4 times (jitter on the line) in the 5 seconds test ... Tired of the bad service this company provides </p>