BAD SERVICE - CALL CENTER!!!

What a huge ........ nightmare, i app**** for the Uncapped Home ADSL.

I made the application for the ADSL with a consultant from the call centre via the telephone - i assumed the application was put through only to find out that there is nothing on the system - i then had amazing help from Nico and his team at the Telkom Adderley Street shop and i submitted my form there,

After submitting my form with him it was then in the escalation phase for i dont know how long.

then i called and they gave me a SMS stating i should pay a R700.00 deposit for the installation to take place - keeping in mind nothing like this was mentioned as i told them repeatedly i have the wires in my place already as i had a telephone in my home.

Having the money and waiting to pay i went to Telkom and i could pay it there - they gave me a account number and when going to Spar or Shoprite the account number could not pick up.

to wrap up everything i am still waiting for a manager to call me their system has been down for i dont know how long.

i called yesterday (12 September 2018 before 11AM) i called today and they advised their systems was down at 11AM, i called again with anger asking that a manager call me before 5PM today (13 September 2018) and i AM STILL WAITING!!

Looks like they do not want out business!

and to top it off i assume they would still wait payment of that R700.00