BAD SERVICE

Good Day

So I had a problem with a voucher number were one number was missing, I called in on the 19 April 2019 and I was told it would be sorted out in a few minutes and my airtime would be loaded. I called in again on Saturday 20 April 2019 and I was told your emails were offline or something like that and I waited till Monday 22 April 2019 and I was told my request was sent through and the only reason why I didn’t get my airtime is because your system was offline.

I called in again on the 23 May 2019 and the lady said she saw my request and they are dealing with it.

Today is the 19 June 2019 and you guys have failed to help me with my airtime problem. I mean it’s a lousy R5 voucher but my problem here is the level of service you guys provide.

What if I had an emergency and I had to use that voucher?

This is reall uncalled for and I’m extremely disappointed with your service. FIVE WHOLE MONTHS FOR A R5 voucher to be sorted out?