Bad service.

I am writing to express my dissatisfaction with the service I have received from Telkom. Currently, I am subscribed to the SIM-only data plan; however, due to consistently poor network coverage, I have made the decision to cancel my contract. Unfortunately, the process to do so has proven to be quite challenging.

I have made multiple attempts to reach the Telkom Retention Department to initiate the cancellation, but I have been unsuccessful. Additionally, I requested a call back, but I have not received any communication/call from Telkom. right now i am stuck with a sim that has data but can not be used due to network.