Bad service

I have telkom Fibre to the home and I spoke to 1 of their consultants and she advised I could make a cash payment at retail stores.the past two months I have been making cash payments instead of debit order.my Fibre got cut and when I call the consultants tell me I'm owing rejection fees and the other is saying it is because of price increase.manager nowhere to be found because it seems consultants do not know their story.i have receipts but I am still cut off. Telkom Fibre to the home is theeeee worst service provider