Bad service

I use Adsl and I haven't had connectivity from the evening of the 6th of December 2022. If it's not a consultant not logging this fault for me and telling me to reset my router, it's another one not reporting the fault as they should have. Today is the 11th and I still don't have connectivity. Apparently a technician has been assigned but no one has contacted me as yet. This is really unacceptable. Will I be compensated for not having connectivity for almost five days or will it be business as usual?