Bad Service

Im writing this review to express very dissatisfied service I received from Telkom. I have been with Telkom over the past 5 years very loyal and trustworthy person however they turn around to be so bad. My account is suspended without my knowledge when I enquiry they said it's owing balance of R1666. 43 and to my understanding that amount was in the account they did not debit as they Normal do. Fair enough I went to the branch and shown the statement and quickly ran to Pep store made payment now I have been advanced it will take 2 to 3 working days to be reconnected. My question is do they value customers? I have requested to speak to the manager since Tuesday until today (Thursday) I haven't received any call surely someone should have handle this matter without affecting my service. My family we use WiFi to work from home now I can't access any internet connection which is affecting my job and kids cannot do any homework