Bad service by Telkom for refunding case

On 03 June 2022 at 09:15 I made a call to Telkom on 081 180 whereby I was enquiring about my refund which was approved on 24 May 2022 yet until this dare the money is not reflecting on my account whereas I was informed on the 24th that the money will reflect within 7 working days.

Tracy Mabulana is the one who was assisting me on the call, and she told me that I have been mislead by being told that I will receive the money within 7 working days and I have been misrepresented, the process can take up to a month. I am not happy with this conflicting information that I am getting from Telkom. I requested her for the call recordings for the date in which I was told about the 7 working days and she refused saying that the recordings are only for Telkom not it's clients whereas whenever I call I am always told that the recordings can be made available to me upon request, another conflicting information. I further asked her to escalate the matter but she refused saying that the case is closed and there's no way she can escalate it. THIS SAME CASE STARTED ON 31 MARCH 2022 BUT TO DATE I HAVEN'T BEEN ASSISTED. TELKOM I WANT MY MONEY BACK.