Bad service by Telkom

I have been a loyal Telkom client for the past 24months. I receive an email stating that I’m legible for an upgrade. I then upgraded all my line that I had with them. On the 4th of June I received a statement saying I owe about R5000 odd rands. I couldn’t understand because according to me I should have paid everything hence the upgrade. I called them on the 7th to find out what this amount was about and they said it was outstanding amount for a cell phone I took with them. I then told them that I am not in a position to pay that amount once off is it possible for the to arrange that I pay it month to month? They then agreed and said that could be done also because I called early before the instruction to debit can be sent. I got a case number. I then called again to check on the progress as they had not responded and the debit order date was approaching and I had no idea what was going to happen. The consultant did not know how much I was supposed to pay I then asked to pay my normal installment and requested banking details so I can do an EFT. The consultant told me that she will send them via e-mail which she never did. On the 3rd b of July my services were suspended due to none payment and was sent an sms that I should pay R2100 before they can lift my suspension. I don’t have that amount hence I called them early to make an arrangement. I called several other times to see how I could be assisted but no consultant could help me. On the 7th of August I paid R1506 towards the account and today I called in to see if we could come up with an arrangement and they still say I have to pay 40% in order for the suspension to be lifted. All the while they are going in and out of my account at will debiting R5000 oof, R6000 odd, R3100 odd amounts from my account. Each time they debit and the debit order doesn’t go through the bank gives me a negative balance that I have to pay. I am not a point of no longer wanting Telkom services as I have a WiFi from VumaTel and want to cancel. I was willing to pay these amounts and continue with the contract, but I feel Telkom treated me unfairly especially because I was proactive in dealing with this matter however they took time and didn’t even keep to their SLA which was 72hrs. Today’s consultant tells me that after investigation they could not go ahead with the arrangement that I requested, I then asked what was I not informed about, why did Telkom keep quiet and not communicate with them. They are quick to send statements and take their money but helping a client defeats them. I’m so disappointed in Telkom and want out of the contract. I am waiting for Sinenhlanhla Zwane to send me an email stating how much do I need to pay so I can cancel this contract. Very disappointed!